If you are experiencing a mental health crisis or emergency, please call the National Suicide Prevention Line at 800-273-8255, call 911, or go to your nearest emergency room. VectorPoint Health is not a crisis response clinic. If you are a client, please contact your therapist to let them know of your condition and situation; however, they may not be available for immediate response and will be able to respond within 24-48 hours. Please use your developed crisis plan and utilize the resources below for immediate assistance and response: · National Suicide Prevention Line: 800-273-8255, Veterans press 1 · Crisis Text Line for crisis support via text: Text HELP to 741 741 · Centerstone Military Crisis Line: 866-781-8010 · Tennessee Statewide Crisis Line: 855-274-7471 · National Crisis Hotline Resources: https://suicidehotlines.net/

VectorPoint Health does not currently accept or bill insurance directly. Private paying allows you the flexibility and choice to determine the type, frequency, and length of your treatment instead of that being dictated by your insurance company. It also allows you to choose to receive a diagnosis for your permanent record instead of being required. We are an out-of-network provider which means that we can provide you with a Superbill to seek reimbursement with your insurance company. It’s best for you to contact your insurance company to see if you can use your out-of-network mental health benefits prior to beginning therapy services. VectorPoint Health offers a sliding scale fee on a case-by-case basis based on your income and financial situation. If cost is a barrier to care, please ask if adjusting your fee is an option as this needs to be determined before beginning services. Also, during therapy services, please let your therapist know immediately if your financial situation changes so appropriate arrangements can be made.

All services are currently self-pay with payment due at the time of service. We accept cash and all major credit, debit, FSA, and HSA cards; but do not currently accept checks. Your payment card will be kept on file in our secured HIPAA compliant payment system to ensure easy, confidential, and secure payment processing. VectorPoint Health offers a sliding scale fee on a case-by-case basis based on your income and financial situation. If cost is a barrier to care, please ask if adjusting your fee is an option as this needs to be determined before beginning services. Also, during therapy services, please let your therapist know immediately if your financial situation changes so appropriate arrangements can be made. Learn more about our services and fees: HERE

Your scheduled session time is a commitment that is made to you and held exclusively for you. VectorPoint Health requests that you cancel and reschedule your appointment no less that 24 hours in advance so that time can be made available for other clients. You can cancel and reschedule your appointment up to 24 hours in advance through the client portal, by emailing your therapist, or by calling the office. Cancellations that occur less than 24 hours in advance or not showing for your scheduled appointment will incur a LATE CANCELATION/NO SHOW FEE of 50% of your set fee amount and your card on file will be charged. Email or call our office if you need to cancel your appointment less than 24 hours in advance. Sometimes, canceling can’t be avoided; but a late cancelation fee may be avoided if the therapist can reschedule your appointment, and you attend that appointment, within the same business week. However, no exceptions will be made for no show appointments. Please note that arriving to your session or signing into your telemental health session more than 15 minutes after your scheduled session start time will be treated as a no show unless you have already requested and obtained verbal or written approval for a late arrival. If you are approved for late arrival, the session will still end at the scheduled end time and the full session fee will be charged.

Learn more about EMDR Therapy: HERE

While all EMDR therapists should follow the 3-stage and 8-phase model of EMDR therapy, each EMDR therapist will have their own style, technique, and approach. They will also have different types and levels of training and experience. It’s most important that you feel comfortable with your EMDR therapist to accomplish the hard work of reprocessing, but it is also important that their style, approach, and specialty training match your needs. The EMDR International Association (EMDRIA) has established training guidelines and qualifications for EMDR therapists. When a therapist states that they are Level I & II trained, this means that they have completed the EMDR therapy basic training requirements that include 40 hours of classroom training, 10 hours of consultation, and have utilized EMDR therapy with clients under consultation. When a EMDR therapist states that they are EMDRIA Certified, this means that in addition to completing their EMDR basic training and consultation requirements, they have completed at least an additional 12 hours of classroom training, completed at least an additional 20 consultation hours, and have proved competency and efficiency completing the entire 3-stage and 8-phase EMDR therapy method under direct observation by an EMDRIA certified consultant. It also means that they have been recommended by other EMDRIA Certified EMDR therapists for certification. EMDRIA certified EMDR therapists are required to recertify every two years and must continually complete advanced trainings in EMDR therapy to retain their certification.

Founder of VectorPoint Health, Kevin Cuchia, LCSW, is a certified complex trauma therapist and an EMDRIA Certified EMDR therapist which means he has spent thousands of hours in training, consultation, and in sessions developing his technique and craft. Kevin completed his level I & II Military-Focused EMDR therapy training and consultation with renowned EMDR author and trainer Colonel E.C. Hurley. He completed the EMDRIA certification consultation requirements with Roy Keissling EMDR Consulting firm's consultant and trainer, Dr. King Counts, while working for The Steven A. Cohen Military Family Clinic. Kevin also has specialized training in treating complex trauma, insomnia, and dissociation, working with military members and their dependents, working with helping professions including LEOs, EMTs, FFs and medical professionals, and the LGBTQ+ community. This means that not only does Kevin appreciate the specific service values, professional honor codes, deployment cycles, always-shifting schedules, triage responsibilities, ethical dilemmas, moral injury, unspoken expectations, and the mindset required to operate in these high-stress environments; he has specific training to address these unique situations and challenges.

This 15-minute consult phone call is an opportunity to see if our service and style is the right fit for your needs and wants. We will ask you a few questions about the reason you’re reaching out, your availability and expectations, and we welcome you to ask us any questions you have. If we decide to move forward together, you’ll be scheduled for your intake appointment and sent a link from our Simple Practice portal to complete and sign the intake documents and forms electronically. The consult is not meant to serve as a therapeutic intervention or for a professional diagnosis.

Most clients say that the first appointment is the hardest because they’re not sure what to expect. The intake appointment is an assessment and will not be like a typical therapy session. It will allow you to “tell your story”, but is not designed to be an overwhelming “deep dive” into any one aspect of your current life or history. Your therapist will guide you through the entire process and ask you about what is bringing you into therapy, your current life stressors, your past events, and your relationship history. If you’ve had high-stress and/or traumatic experiences in your life, your therapist will want you to only briefly share that information during the intake. They will focus more on how your past is currently “showing up” in your life and will not try to capture every specific detail of a horrific or stressful event. The most important part of the intake process is that you feel safe and secure while choosing how you share your story.

The best way to prepare for your session is to arrive early and sober (no non-prescribed mood/mind altering substances used within the last 10-12 hours) so that you can get the most out your time. Let others know that you’ll be in a private meeting and silence your cell phone to limit disruptions and distractions. Some find it helpful to have a notebook or paper available to write down thoughts and insights. If you’re meeting via telemental health, you should be alone in a quiet, confidential environment where you feel secure and can speak freely. Your therapist will not be able to conduct a session if you’re driving or riding in a car, with others, out in the general public like shoping, or located outside of the states your therapist is licensed in: Tennessee, Kentucky, or Georgia. You will be included in all aspects of the therapy process including developing a time-specific treatment plan that will be designed to meet your needs and wants. Each session will focus on your desired topics, situations, and symptoms that are causing you distress. Your therapist will encourage you to try to learn and practice new techniques during your sessions, however, they will go at your “pace” as you have the choice and determination of your treatment. Speak to your therapist if you feel you need to reserve more time than the standard 50-minute session and prior arrangements can be made before the next session.

A standard therapy “hour” typically lasts for 50 minutes. This allows the therapist time to review your chart before your session, conduct your session, and document the session content afterwards. Although recovery and improving your mental wellness is a life-long process, action-oriented therapy through VectorPoint Health is designed for a limited period of time to address your specific needs. There are no miracle cures and immediate improvement is not promised. We will commit to supporting you each step of the way as we work together to address the issues, symptoms, and situations that are bringing you into treatment. Most clients can recover within six months to a year depending on their engagement in the therapy process. A lot of clients have identified noticeable change and improvement within their first 90 days with weekly or bi-weekly appointments. Some complex situations and symptoms may require more time.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees. Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.